Shipping Policy

Effective Date: April 17, 2026

At InfuCup, we strive to make your premium tea experience as seamless as possible. We handle the complexities of international logistics so you can focus on the ritual of the tea.

1. Hassle-Free Shipping (Customs & Duties Paid)

We are proud to offer DDP (Delivered Duty Paid) shipping services to most major destinations.

• No Hidden Fees: The price you see at checkout is the final price.
• Customs Handled: Our dedicated logistics partners handle all customs clearance procedures and import duties. You will not be required to pay any additional taxes or administrative fees upon delivery.

2. Processing Time

• All orders are processed and prepared for shipment within 1-3 business days.
• You will receive a notification email with a tracking number as soon as your order leaves our facility.

3. Shipping Methods & Delivery Estimates

We utilize specialized international air freight lines combined with local premium couriers to ensure your 12oz cups arrive safely and efficiently.

• Delivery Timeline: Generally 10 to 15 business days from the date of shipment.
• Reliable Tracking: Every order includes end-to-end tracking, allowing you to monitor your InfuCup’s journey from our manufacturing hub to your doorstep.

4. Delivery Areas

We currently provide this seamless, tax-inclusive shipping service to:

• North America (USA, Canada)
• Europe (UK, EU Countries)
• Middle East (UAE, Saudi Arabia, etc.)
• For other regions, please contact us at [email protected] to confirm specific shipping terms.

5. Tracking Your Ritual

Once your tracking number is active, you can monitor your package via our site or the carrier’s portal. Please allow 24-48 hours for the initial tracking information to update.

6. Damaged or Lost Items

While we take extreme care in packaging our matte-finished cups:

• Damaged Items: If your order arrives damaged, please contact us within 48 hours with photos of the package and items.
• Lost Packages: If your shipment exceeds 20 business days without a delivery update, please contact our support team for an immediate investigation.